Terms of Service

1. About These Terms

These Terms of Service ("Terms") govern your use of Vroomly's AI-powered vehicle diagnostics and maintenance services ("Services") operated by Vroomly ("we", "us", or "our").

These Terms comply with UK consumer protection laws, including the Consumer Rights Act 2015, and do not affect your statutory rights as a consumer.

2. Our Company Information

3. Eligibility and Account Registration

3.1 Age Requirements

You must be at least 16 years old to use our Services. By using Vroomly, you represent and warrant that you meet this age requirement.

3.2 Account Responsibilities

• You must provide accurate and complete registration information
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized access to your account
• You are responsible for all activities that occur under your account

4. Our Services

4.1 What We Provide

Vroomly provides:

• AI-powered vehicle diagnostic services based on symptoms you describe
• Maintenance recommendations and schedules
• Cost estimates for repairs and maintenance
• Educational content about vehicle care
• Access to repair guides and tutorials (premium plans)

4.2 Important Limitations

5. Subscription Plans and Payments

5.1 Available Plans

• Free Plan: Limited diagnoses per month
• Pro Plan: Unlimited diagnoses, priority support
• Premium Plan: All Pro features plus repair guides and live chat

5.2 Payment Terms

• Subscriptions are billed monthly or annually in advance
• Prices are in GBP and include VAT where applicable
• We use Stripe for secure payment processing
• You authorize us to charge your payment method for recurring payments

5.3 Your Cancellation Rights

6. Your Obligations

When using our Services, you agree to:

6.1 Acceptable Use

• Use the Services only for lawful purposes
• Provide accurate information about your vehicle and symptoms
• Not attempt to reverse engineer or hack our systems
• Not use the Services for commercial purposes without our permission
• Not share your account with others

6.2 Prohibited Activities

You must not:

• Upload malicious code or interfere with our Services
• Attempt to gain unauthorized access to our systems
• Use the Services to harass, abuse, or harm others
• Violate any applicable laws or regulations
• Infringe on intellectual property rights

7. Intellectual Property Rights

7.1 Our Rights

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, and software, are owned by Vroomly or our licensors and are protected by UK and international copyright, trademark, and other intellectual property laws.

7.2 Your License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms.

7.3 User Content

By submitting content to our Services (such as vehicle information or feedback), you grant us a worldwide, royalty-free license to use, reproduce, and display such content for the purpose of providing and improving our Services.

8. Disclaimers and Limitations of Liability

8.1 Service Disclaimer

8.2 Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid us in the past 12 months
• We are not responsible for damages resulting from your reliance on our diagnostics

8.3 Consumer Rights Notice

9. Indemnification

You agree to indemnify and hold Vroomly harmless from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

• Your breach of these Terms
• Your violation of any law or third-party rights
• Your use or misuse of our Services
• Any content you submit to our Services

10. Data Protection and Privacy

Your use of our Services is also governed by our Privacy Policy, which complies with UK GDPR. By using our Services, you consent to our collection and use of your information as described in our Privacy Policy.

11. Termination

11.1 Your Right to Terminate

You may terminate your account at any time by:

• Canceling your subscription through your account settings
• Contacting us at info@vroomly.ai

11.2 Our Right to Terminate

We may suspend or terminate your account if:

• You breach these Terms
• We reasonably suspect fraudulent or illegal activity
• We discontinue the Services (with notice where possible)

11.3 Effect of Termination

Upon termination:

• Your access to the Services will cease immediately
• No refunds will be provided for partial subscription periods (except during cooling-off period)
• We may retain certain data as required by law

12. Dispute Resolution

12.1 Informal Resolution

We prefer to resolve disputes informally. Please contact us at info@vroomly.ai with any concerns, and we'll work to resolve them promptly.

12.2 Alternative Dispute Resolution

If we cannot resolve a dispute informally, you may use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

12.3 Governing Law

These Terms are governed by the laws of England and Wales. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Vroomly regarding the use of our Services.

13.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

13.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights to any successor in interest.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of any material changes by:

• Posting the new Terms on this page
• Updating the "Last updated" date
• Sending you an email notification

Your continued use of the Services after changes indicates acceptance of the updated Terms.

15. Contact Us

If you have any questions about these Terms of Service:

16. Accessibility

We are committed to making our Services accessible to everyone. If you have difficulty accessing any part of our Services, please contact us, and we will work to provide the information in an alternative format.